Every property runs on a steady stream of small problems: a broken air conditioner, a missing towel, a noisy neighbor, a leaking tap, a guest who can’t connect to the Wi-Fi. Until now, these requests lived everywhere — WhatsApp threads, sticky notes, the cleaner’s memory, an email from last Tuesday. Mangobeds Tickets brings all of it into one place: maintenance jobs, guest requests, incidences, housekeeping issues, repairs, and any task that needs to be tracked, assigned, and closed.

What Are Tickets?

A ticket is anything that needs to get done at your property — a maintenance task, a guest complaint, a repair, a follow-up, a reported issue. Each ticket has a title, a description, a priority, a status, optional photos, an optional due date, and an optional assignee. Tickets can be tied to a booking, a unit, or just the property as a whole.

Think of them as your operations inbox: a single list of every parte, avería, incidence, task, and guest request — visible to the right people, organized by priority, and closeable in one click.

Tickets replace and extend the old Reminders feature. Anything you used to track as a reminder is now a ticket with a due date. On top of that, you get priorities, assignees, photo attachments, and the ability to log issues that aren’t tied to a specific booking.

Why Use Tickets?

Running a coliving, hostel, vacation rental, or boutique hotel means juggling dozens of moving parts. Without a structured way to capture issues, things slip:

• No more lost messages — A guest reports a broken shower in the chat, the message scrolls away, the shower stays broken.
• No more “who was supposed to fix that?” — Every ticket has an assignee, so the maintenance person, the cleaner, or the manager knows exactly what’s on their plate.
• No more guessing what’s urgent — Priority badges (Low, Medium, High) make it obvious where to focus first.
• Photos that explain the problem in one glance — A picture of the broken hinge beats three paragraphs of description.
• Faster resolution, happier guests — When issues are tracked, they get fixed.

Where Tickets Show Up

Tickets surface in the places your team already works:

• Property Home page — A “Due tickets” section shows everything pending or past due, so the day starts with a clear list of what needs attention.
• Booking page — Each booking has its own Tickets tab. Anything tied to that guest’s stay is one click away.
• Tickets app — A full list of every ticket across the property, with filters by status, priority, assignee, and unit.
• Guest portal — Guests can report issues themselves, with photos, without needing to chase you on WhatsApp.

Create a Ticket as Staff

Creating a ticket takes a few seconds. Open the Tickets app from your dashboard, or jump straight from a booking, click New, and write down what’s going on — a short title like “Broken AC in Room 3”, a quick description, and how urgent it is.

If it helps, add a due date, tag the unit, link the booking, pick who should take care of it, and drop in a few photos. The ticket lands on the dashboard and on the assignee’s list right away.

Use it like a sticky note that doesn’t get lost.

Let Guests Report Issues from the Guest Portal

This is where Tickets shine for guest-facing teams. Instead of guests messaging you about a leaking sink at midnight, they can log it themselves:

1. From their guest portal, the guest opens the Report an issue section.
2. They enter a title, a description, and optionally attach photos.
3. The ticket lands in your dashboard with the guest’s name, their booking, and the unit they’re in already filled in.
4. You assign it, fix it, and mark it resolved.

Less back-and-forth. Better records. Faster fixes. Guests feel heard, your team gets structured data, and nothing gets lost in a chat thread.

Move Tickets Through Their Lifecycle

Each ticket has three statuses:

• Open — Just created, not started yet.
• In progress — Someone’s working on it.
• Resolved — Done. Resolved tickets stop showing in the “Due tickets” section but remain in history.

Change status with one click from the ticket card or detail page. Reopen anything that turned out not to be fully fixed.

Tips for Getting the Most Out of Tickets

• Use priority honestly. If everything is High, nothing is High. Reserve it for things that block a guest’s stay or risk a refund.
• Take photos. A blurry phone picture saves a thousand messages. The maintenance person knows what to bring before they walk over.
• Tag the unit. Filtering tickets by room is gold for spotting recurring problems — the same shower head breaking three times means it’s time to replace the whole fixture.
• Assign every ticket. An unassigned ticket is a ticket nobody owns. Even if it’s just “me”, pick someone.
• Review weekly. A five-minute scan of resolved tickets each week tells you a lot about your property: which units cause the most work, which problems are recurring, where to invest in better equipment.

Use Cases

Tickets are flexible by design. Some of the ways our customers use them:

• Maintenance & repairs — Broken furniture, plumbing issues, electrical problems, appliances that need replacing.
• Cleaning & housekeeping — Deep clean requests, missed turnovers, supply restocks, mid-stay cleans.
• Guest requests — Extra towels, a fan, a high chair, late checkout, anything the guest asks for.
• Incidences — Noise complaints, damages, lost keys, lockouts, security issues.
• Pre-arrival prep — “Stock the fridge before Friday”, “test the lock for the new guest”.
• Coliving operations — Resident issues, communal area maintenance, monthly inspections.
• Follow-ups — “Charge the deposit on the 5th”, “send the contract before they arrive”.

Frequently Asked Questions

Can guests see all tickets at the property?
No. Guests only see and report issues for their own booking. Internal tickets and tickets from other bookings stay private to the staff.

Can I attach photos?
Yes. Both staff and guests can attach photos to a ticket. They use the same uploader as accommodation photos.

Can a ticket be linked to a unit and a booking at the same time?
Yes. A ticket can be tied to a property only, a property and unit, a property and booking, or all three. Attach as much context as is useful.

Can I filter tickets?
Yes. The Tickets app lets you filter by status, priority, assignee, unit, and date.

Conclusion

Tickets turn the chaos of running a property into something visible and manageable. Every maintenance job, every guest request, every incidence ends up in one structured list — assigned, prioritized, and trackable to resolution. Staff stop dropping things, guests stop chasing you, and you finally see the patterns hiding in your day-to-day operations.

Head to the Tickets app in your Mangobeds dashboard to log your first ticket, and check your Guest Portal settings to enable guest-reported issues.