How to Handle Cancellations

Setting Up Cancellation Policies

To manage cancellations effectively, it’s essential to have a clear cancellation policy in place. You can set this up in the booking forms:

  1. Navigate to Booking Forms: Go to your MangoBeds dashboard and locate the booking forms section.
  2. Add a Cancellation Policy: You can customize the policy text to reflect your property’s specific terms. For example, you might set a rule that if the booking is canceled 30 days before check-in, the guest receives a 100% refund. If the booking is canceled within 30 days, no refund will be given. This cancellation policy will be visible to your guests before they complete the booking, so they are fully aware of your terms.

Cancelling a Booking

If a guest needs to cancel their booking, here’s how to process it:

  1. Go to the Booking Page: Navigate to the specific booking in your dashboard.
  2. Click on “Cancel Booking”: You’ll find an option to cancel the booking directly. It’s simple and immediate.

Applying Cancellation Fees or Refunds

If you need to apply cancellation fees or issue a refund:

  • Charge or Refund: You can either charge a cancellation fee or refund the guest based on your policy. Simply create a payment or refund the existing one.

For more detailed steps on handling payments and refunds, visit Payments and Refunds Documentation.

You may also like

Split & Extend Bookings in Mangobeds

Split & Extend Bookings in Mangobeds

Long-stay guests switch rooms, add nights, or chop their stay in half all the time. Instead of juggling spreadsheets, do it in one flow inside the booking. How it works Open the bookingHead to Bookings → select the guest → Edit. Add a new unitIn Units Booked, hit +...

Get The Most Value From Your Calendar With Last Minute Rates

Get The Most Value From Your Calendar With Last Minute Rates

Occupancy goes up and down. Last-Minute Rates let you adjust prices for the next X days in seconds. Raise prices when you’re almost full, drop them to fill gaps, all with one quick rule. How to Manage Last-Minute Rates Open Property → Promotions → Last-Minute Rates...

Grow Your Bookings Through Marketing with Peach Growth and Mangobeds

Grow Your Bookings Through Marketing with Peach Growth and Mangobeds

Empty beds? Let’s fix that. Peach Growth is the go-to marketing agency for colivings—custom strategy, scroll-stopping content, and ads that actually convert. Thanks to our partnership, Mangobeds users score 10 % off every Peach Growth plan. How does Peach Growth help?...