About Alt_Coliving
Alt_Coliving offers coliving + coworking across two locations in Chiang Mai, and runs regular community events. (Alt_Coliving)
The challenge
Before Mangobeds, they were dealing with the classic setup pain:
- A system that didn’t feel great for the ops team day to day
- Booking engine search results that showed “no availability” too easily, even when a room switch could make the stay work
- Tools split across properties and coworking, creating extra admin work
Why they chose Mangobeds
They cared about two things: ops simplicity and a system that actually understands coliving workflows.
What changed after switching
1) Smarter availability that fills gaps
A big win was the “fill the gaps” behavior: instead of showing no availability when the exact room type isn’t free, Mangobeds can show availability by switching room types across the stay. That meant fewer lost bookings and better occupancy.
- Estimated occupancy lift: ~35%
- Outcome: more bookings captured that would have been lost at the search step
2) Coworking managed inside the same app
Alt_Coliving has coworking at each location, and they wanted it simple: one place to manage coliving + coworking without juggling tools.
3) Multiple properties, still simple
With two locations, they needed one workflow that scales across properties without extra complexity.
4) Support that actually moves fast
When something breaks or needs tweaking, it gets handled quickly. In their words, 99% of issues are resolved within 24 hours.
Key Results
Community-first operations: more time hosting and curating the vibe, less time doing booking admin
Experiences made easy: simple to manage and sell extras like yoga sessions and family dinners without messy manual tracking
Coworking under control: monitor and manage coworking rentals alongside accommodation from one place
Smoother guest journey: clearer booking flow for longer stays, fewer questions and fewer back-and-forth messages
Availability kept healthy: fewer awkward “dead days” between stays thanks to better calendar handling (without turning into short-stay mode)
Fast, human support: when Nine suggests improvements, the team helps quickly and the product gets adapted to real coliving needs
“After sales customer service is superb. Mangobeds gets coliving operations. The app is always upgrading to be better and more optimized whenever we give feedback. The system is easier to use than the previous one AND it’s as affordable. My operational team were so happy when we made the switch. Whenever we encounter an issue, 99% of the problems are resolved within 24 hours. I cannot be happier to make the switch.”
John Ho, Founder of Alt_Coliving