Guest charges

Understanding when your guest gets charged is crucial for managing expectations and ensuring a smooth transaction process. Here’s what you need to know about payment timings on Mangobeds.com, depending on your online payment settings.

If a Payment Account is not connected

If you haven’t set up a payment account (see how to do this here), you have complete flexibility regarding how to charge your guests.

If a Payment Account is connected to the property

For properties with a Payment Account enabled (learn how to set up online payments here):

  • Charge upfront: You can configure the deposit amount to charge on the booking form and guests will be charged at the time of filling out the booking form. Depending on your settings, this could be either the full amount of the booking or just a booking deposit.
  • Not charging upfront: Guests will not be charged immediately. However, their credit card details will be saved securely when they confirm the booking. This ensures that the payment can be processed if there is a no-show or cancellation as per your policies.

Charging Guests at Any Time

One of the key benefits of having Payment Account connected is the flexibility to charge guests at any time from the booking page. Whether it’s a custom amount for additional services, extended stays, or any unforeseen charges, you have complete control to process payments whenever necessary. This feature ensures that colivings can adapt to unique guest needs and manage any extra charges with ease, making it a flexible tool for all types of properties.

This option can be especially useful for handling mid-stay payments, security deposits, or offering customized services like meal plans, tours, or extra amenities.

Here you will find more information about payments and refunds

You may also like

How to Handle Cancellations

Setting Up Cancellation Policies To manage cancellations effectively, it's essential to have a clear cancellation policy in place. You can set this up in the booking forms: Navigate to Booking Forms: Go to your MangoBeds dashboard and locate the booking forms section....

Payments and Refunds

MangoBeds offers a flexible system to handle payments and refunds, designed to accommodate any need for your coliving. Payments Managing payments is super easy and can be tailored to your specific situation: Go to the Booking Page: Find the booking you want to manage....